Refund and Returns Policy

We want every customer of nomly.shop to feel confident and satisfied when purchasing with us. This policy outlines how returns, refunds, and exchanges are handled.

1. Return Period

Customers may request returns within 30 days of receiving the order if:

• The item arrived damaged

• The product is defective or malfunctioning

• The wrong item was delivered

• The product differs significantly from the description

2. Eligibility Requirements

To qualify for a return:

• Items should be unused or in good condition

• Original packaging is recommended when possible

• An order number or proof of purchase is required

3. Non-Returnable Items

For safety & hygiene reasons or special manufacturing:

• Clearance or final-sale products

• Customized or personalized items

• Items showing excessive wear or misuse

4. Refund Timeline

After inspection of returned items:

• Approved refunds go back to the original payment method

• Refund processing varies by bank (typically 3–7 business days)

5. Exchanges

If you received a faulty or incorrect product, we will arrange a replacement without additional cost.

6. Return Shipping

• Return shipping is free if the error was ours

• Otherwise, customers may be responsible for return shipping costs

7. How to Start a Return

Send us an email at support@nomly.shop with:

• Order number

• Photos or videos (if applicable)

• Reason for return

A support representative will guide you through the next steps.